All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Subbly Services Operational
90 days ago
99.99 % uptime
Today
Admin Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
99.99 % uptime
Today
Billing Engine Operational
90 days ago
99.97 % uptime
Today
Legacy API, Feeds, Webhooks Operational
90 days ago
99.99 % uptime
Today
Automations & Jobs Operational
90 days ago
100.0 % uptime
Today
Emails & Communication Operational
90 days ago
100.0 % uptime
Today
Website Builder & Hosting ? Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Stripe API Operational
Twilio SMS Operational
Customer Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Core Services Uptime
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Core Services Response Time
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Website Builder & Hosting Uptime
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API
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Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Billing engine partial outage
Postmortem - Read details
Apr 15, 16:52 UTC
Resolved - All extra charges have been refunded. Root cause has been permanently patched. And we are working through crediting the Stripe and Subbly transaction fees which will be finished by tomorrow morning. 3.9% of merchants were affected by this issue. A postmortem will be published shortly.

We apologize for any inconvenience caused.
Apr 15, 16:32 UTC
Update - We are continuing to clean up the incorrect charges. ETA 2-3 hours from now.
Apr 15, 11:52 UTC
Identified - When the issue was identified we shut the troublesome worker/job down stopping the issue in its tracks, soon after an immediate permanent fix has been put in place.

Another more robust permanent fix is being put into place as well.

The initial scope of the damage has been identified as well and we're now working on refunding extra charges.

We will be in contact with anyone who was affected soon after with a breakdown of impact, and what we're doing about it. We will also update here with a postmortem.

Apologies to anyone affected, we understand this can be very disruptive and stressful.
Apr 15, 11:20 UTC
Investigating - We are currently having problems with some of the customer's renewals being charged multiple times. We're investigating the root of the problem and we will update you shortly on the outcome. Please stand by and sorry for any inconveniences.
Apr 15, 10:12 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

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